Job Open

Basic Integration Services Manager

Belgium
Full-time

About the Job

Ability to define, design and implement the complete service management solution covering people, processes and tools aspects required to set up Service Integration Framework
• Strong understanding of ways of working, cross-vendors SLAs/OLAs in a multi-vendor environment
• Ability to build and run process governance framework in a multi-vendor environment in agreement with customer and vendors
• Ability to interact and interface with business as well as technical organization for strategic and functional requirement gathering to build an appropriate operating model
• Effective listening, writing and presentation skills to drive concise and persuasive communication with all levels within the organization – executive, functional and operational
• Excellent conflict management skills to address and resolve conflicting views to ensure strong and smooth relationship between customer and vendors
• SIAM Foundation / Professional, ITIL Certified
• Language requirement: Dutch at European CEFR level C2
10- 15 years of relevant experience
 

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