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Process Architect


About the Job

 Experience in implementing and improving ITIL processes in the life cycle mainly incident, change, problem, service request, service catalog & knowledge management
• Extensive and demonstrable experience developing, implementing and or running most of the ITIL processes
• Experience working with Enterprise service management tools like Service Now etc.
• General knowledge of Infrastructure technologies and principles
• Knowledge of industry best practices and ability to identify methods to adopt them in the system and the ability to build the framework to build the expertise within the organisation
• Ability to take initiative and work independently
• Strong analytical skills
• Ability to effectively interact with customers to understand their needs and provide solution
• Basic knowledge of cloud technologies
• Implementation of processes including training's for stakeholders (internal and external teams) using train the trainer program
• Strong written and verbal communication skills to effectively work with various suppliers and customer staff
• Language requirement: Dutch at European CEFR level C2


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